Tag: customer appreciation michigan jewelers

What Are You Grateful For?

| November 23, 2016 | Reply

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Thanksgiving is my favorite time of year.  I feel that the emphasis on appreciation makes me, at least temporarily, a better person.  When you spend more time thinking about what you’re grateful for, you end up being happier, kinder, and, in general, a more pleasant person.  One of the many things I have to be grateful for is my colleagues here at Dearborn Jewelers.

Not everyone has the encouraging, optimistic work environment that we have here.  We respect and understand each others’ strengths, and we support and help each other when help is needed.  As one of my colleagues said, “We work as a team.  We want to make the other person successful.”  It’s not that we never have disagreements or times of stress.  But we have so much trust in the good intentions of our team members that small disagreements are quickly resolved.

This camaraderie is part of what makes our store so comfortable to our clients.  And because we don’t spend time thinking “grumpy thoughts” about our co-workers, we have more time to think about helping our customers find exactly what they are looking for.  Especially at holiday time, it’s nice to know there’s a place you can go and be treated to a genuine smile and a true desire to help.

As always, we are so thankful for all of you who are friends and clients of Dearborn Jewelers.  We hope you have a wonderful holiday season, filled with family, friends, and good cheer.  But we are also thankful for the family we have here–Nick, Teri, Matt, Emily, Joy, Joan, Jill, and Ellyn.  Happy Thanksgiving!!

Customer Reviews

| February 22, 2014 | Reply

Below are customer reviews that capture the experiences they had working with us. If you have been a customer at Dearborn Jewelers,  please let us know your thoughts on the product and service you received.  We value your feedback!

<PLEASE SUBMIT A REVIEW BY SCROLLING TO THE BOTTOM OF THIS PAGE>

“Today I came into Dearborn Jewelers and was greeted by an extremely sweet, friendly lady who asked me how she could help me, when I told her I needed a watch adjusted she introduced me to a gentleman named Nick who took care of my watch immediately and while he was repairing it the friendly lady (so sorry I don’t remember her name) asked if she could clean my rings while I waited. My watch was adjusted quickly and my rings were returned shiny and beautiful. I mention to Nick how I didn’t like the way my wedding band engagement ring would spin and he looked at them noticing I had two different shanks and said I can fix this for you and have them back to you today! I left my rings and within 3 hrs they called to say they were ready. I am so happy how they turned out and completely satisfied with my watch as well. The store is beautiful and I will defiantly be back! I received top notch customer service and I will recommend this store to anyone I know! Thank you” (March 2017)

“Thank you for all that you did in helping us order Paul’s wedding band.  Your patience, thorough help and information, and openness to our particular ideas truly meant so much to us.  It was wonderful to work with you and experience your genuine kindness.  We love the ring–it’s perfect–and we hope to work with you again in the future.” (December 2016)

“I want to, again, thank everyone involved at Dearborn Jewelers of Plymouth for the outstanding work on my new agate drusy cufflinks. Your design work and Nick’s bench work really created something special. This design looked great on paper, and even better when I saw the finished links. But when I got them home and put them on my white shirt cuffs, it was simply amazing. The dark stone substrate stood out against the white shirt, the off white/gray stone color linked to the shirt color, the matte finish of the stone contrasted with the shiny silver surround material that set the whole thing off against the cuff. And, of course, the sparkle from the drusy. Please accept my personal and enthusiastic thanks for another superb job of design. And please pass my personal and enthusiastic thanks to Nick for another superb job creating the design.” (February 2016)

“My earrings from Dearborn Jewelers were beautiful, however it was the packaging that caught my eye.  The pouch had two separate pouches, one for each earring.  At Dearborn Jewelers, no detail is ever too small.  You, your staff and your impeccable customer service keep me driving from Grand Rapids to your store whenever I need or want a piece of jewelry.  Thank you for keeping with your traditions.” (January 2016)

“Thank you, Matt, for checking the value of my mother’s wedding ring.  I know you are a busy man but made the time anyway to be helpful.  I’m impressed and appreciative of your kindness. “(April 2015)

“Thank you so much for helping us with my beautiful engagement ring!  It is absolutely perfect!  Joy, your attention to detail and experience is much appreciated.  I can’t stop marveling at it.  Thank you, too, for putting us at ease during this.  We were nervous until we all sat down and started talking with you.  We’ve set the date and we’re really excited to get the bands with you.  See you soon!” (February 2015)

“Teri, I don’t know if Matthew told you but I LOVE, LOVE, LOVE my ring! Thank you to you and Emily for you help….in designing it. It’s perfect and I’m thrilled. I just wanted you to know that I appreciated all the time and effort you took with me. You and your staff are super. You made me feel extra special as a customer and that’s something I’ll not forget. Thank you so much.” (2014)

“Hello Dearborn Jewelers, Thank you for the wonderful gift certificate. It arrived on a snowy, frigid day when winter weariness had certainly set in. It was a great surprise to open your envelope and to find your random act of kindness. I look forward to shopping. Thank you for your kindness and for your help to make our community a thriving, caring place to live.” (2014)

“Teri, I don’t know if Matthew told you but I LOVE, LOVE, LOVE my ring!  Thank you to you and Emily for you help….in designing it.  It’s perfect and I’m thrilled.  I just wanted you to know that I appreciated all the time and effort you took with me.  You and your staff are super.  You made me feel extra special as a customer and that’s something I’ll not forget.  Thank you so much.”  (2014)

“Hello Dearborn Jewelers, Thank you for the wonderful gift certificate.  It arrived on a snowy, frigid day when winter weariness had certainly set in.  It was a great surprise to open your envelope and to find your random act of kindness.  I look forward to shopping.  Thank you for your kindness and for your help to make our community a thriving, caring place to live.”  (2014)

“Dearborn Jewelers is the only jeweler I trust; they give the highest quality, personalized service and have a beautiful selection. They took the diamonds from my grandmother’s 25th anniversary ring and reset them into my wedding band. I also wanted to integrate the center stone from that ring and Nick suggested adding it to my diamond heart pendant (graduation gift) that I purchased there previously. Dearborn Jewelers has been a part of the milestones in our lives and will continue to be for many years to come.” (2013)

“Thank You so much for your love and support…as we walk our journey and look ahead to our future, Matt and Teri. You both created an amazing atmosphere and night that I(we) will never forget.”  (2013)

“So great and very patient. They were able to help me find exactly what I was looking for. Great family service!!!”  (2013)

“To Matt and Nick – Thank you, thank you, thank you! We couldn’t have asked for better service or a more breathtaking ring! Matt – thank you for working with us all the way from Houston. I love that members of my family have been coming to you for years, and now I know why. Not only did you earn our complete trust with your professionalism, reassurance, and knowledge, but you were so helpful and kind. Nick, thank you for setting our stones so perfectly. We appreciate your detailed, quality work as well as your expertise. We will continue to pass on the word about our wonderful experience working with you! Thank you for your contributions to starting our beautiful and bright future together!”  (2013)

 

“Dearborn Jewelers is the only jeweler I trust; they give the highest quality, personalized service and have a beautiful selection. They took the diamonds from my grandmother’s 25th anniversary ring and reset them into my wedding band. I also wanted to integrate the center stone from that ring and Nick suggested adding it to my diamond heart pendant (graduation gift) that I purchased there previously. Dearborn Jewelers has been a part of the milestones in our lives and will continue to be for many years to come.” (2013)

“To Matt and Nick – Thank you, thank you, thank you! We couldn’t have… asked for better service or a more breathtaking ring! Matt – thank you for working with us all the way from Houston. I love that members of my family have been coming to you for years, and now I know why. Not only did you earn our complete trust with your professionalism, reassurance, and knowledge, but you were so helpful and kind. Nick, thank you for setting our stones so perfectly. We appreciate your detailed, quality work as well as your expertise. We will continue to pass on the word about our wonderful experience working with you! Thank you for your contributions to starting our beautiful and bright future together!” (2013)

“Thanks for the phenomenal job Dearborn Jewelers did helping equip me to get down on one knee!”  (2012)

“Teri, Thank you very much for sending over the appraisal, just what I need to insure the ring.  I very much appreciate the outstanding customer service.  With all the internet shopping these days and Home Depot type purchases where volume has replaced individual attention to customers it is really unusual to experience such service.  I had a very positive experience when I purchased the ring from Dearborn Jewelers and that [sic] fact that you all would go to such effort almost 10 years later is really impressive and speaks volumes about your commitment to the customer.  Plus, the ring was so nice my wife couldn’t have possibly turned down my proposal…Thank you again for your help.”   (2008)